Turbo Warranty Guide
In this guide, we will cover the basics of Equilibrium Tuning’s warranty exchange program for Equilibrium Tuning turbochargers. It’s important to note that while this guide serves to be as thorough as possible, there will always be outlier scenarios that will not be touched upon and will be handled on a case-by-case basis. It’s best to contact Equilibrium Tuning at support@eqtuning.com if you have questions or concerns not covered in this guide.
The Warranty:
EQT (Equilibrium Tuning INC) warrants its turbochargers (herein product(s)) against defects in workmanship and materials for a period of 12 months from the date of receipt From EQT to vehicle owner. This warranty is void if the product is misused, altered, tampered with or is installed or used in a manner that is inconsistent with EQT's written recommendations, specifications and/or instructions, or fails to perform due to normal wear and tear. EQT does not warrant the suitability of the product for any particular application. Determining product application suitability is solely the customer's responsibility. EQT is not liable for special, indirect, incidental, consequential or other damages including, but not limited to, loss, damage, personal injury, or any other expense directly or indirectly arising from the use of or inability to use its products either separately or in combination with other products. ALL OTHER WARRANTIES EXPRESS OR IMPLIED, WHETHER ORAL, WRITTEN OR IN ANY OTHER FORM, INCLUDING BUT NOT LIMITED TO A WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY EXCLUDED.
The sole and exclusive remedy under this warranty is limited, at the option of EQT, to replacement of the defective product. All allegedly defective EQT products must be returned to EQT, together with information describing the product's application and performance, unless otherwise authorized in writing by EQT.
The Process:
The Process: At the first sign of what you suspect could be a defective turbocharger, we ask that you take a log or two of the behavior, and begin basic troubleshooting steps. We encourage you to reach out to staff by emailing us via support@eqtuning.com. Note that the only OFFICIAL support channel is via e-mail, and an initiation of warranty claim will not be handled unless received as such. If basic troubleshooting steps do not resolve the symptoms, then the warranty process will be initiated.
Within the subject of the email, the customer will place their original order number, and purchase date and serial number of the turbocharger (ex: Subject: #9999, 19 November 2019, SN#10003010). This is to help facilitate research by staff more efficiently. In the body of the email please indicate you wish to begin turbocharger warranty claim; be as thorough as possible with your findings of the supposed failed unit, who you worked with, and provide any photos as well as data-logs.
Once support staff receives the e-mail, they will review the contents and direct the email to our full-time staff for processing. The customer will be put in contact with the shop manager, who will then provide options as follows:
Option A: Collect a refundable deposit of $1500 and send a replacement unit to the customer, along with RMA label for the defective unit. Refund customer deposit once shop manager receives the defective unit.
Option B: Provide RMA label for defective unit. Once defective unit is received by shop manager, replacement unit will be sent to customer.
Amended 18 MAY 2022
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